Refund & Cancellation Policy
Once an order is confirmed, OIKO will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of a Damaged product
- OIKO needs to be notified of a damaged product within 5 days from the delivery date via email to Info@ecodhaari.com
- In the email, the order number, image of invoice, 1 outer box image, and 2 clear images of damaged product to be sent.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
- OIKO needs to be notified of a damaged product within 5 days from the delivery date via email to Info@ecodhaari.com
- In the email, the order number, image of invoice, 1 outer box image, and 2 clear images of damaged product to be sent.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.